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I’m confused

A FREE 3-day trial period needs to be FREE, as advertised.

Hello. I began my free 3-day trial period of a "Promote It" campaign. When I checked in on my campaign results, there was a charge of $5.52 on my page. How is this a "free" trial period if I am being charged? I read the related questions for this, but it's not fair to advertise a "free 3-day campaign" if you are charging artists money. I am only on my third day; therefore, I should not be charged ANYTHING.
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  • Zack (Official Rep) January 22, 2015 19:02
    The free 3 day trial is worth $10. The screenshot you provided me with shows %5.52 out of the FREE $10 has been spent.

    To cancel the automatic renewal of a Promote It campaign, please go to your Promote > Campaign List page. Then, click the drop-down "arrow" menu to the right of the campaign in question, and click "Cancel Renewal."

    Please contact us at support@reverbnation.com with any further questions or concerns. Have a great day!
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